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RETURN / EXCHANGE

We want you to love your handcrafted jewelry from AK Handcrafts. If for any reason you're not completely satisfied, we offer a straightforward return and exchange policy.

3-Day Return & Exchange Window

You have 3 days from the date you receive your order to initiate a return or exchange.

Returns

To be eligible for a return, your item must:

  • Be in its original, unworn, and undamaged condition.
  • Be returned in its original packaging, including any accompanying certificates or documentation.

How to Initiate a Return:

  1. Contact us at [Your Email Address] or [Your Phone Number] within 3 days of receiving your order, stating your order number and the reason for the return.
  2. We will provide you with return instructions and a return authorization (if applicable).
  3. Carefully package the item and ship it back to us using a trackable and insured shipping method. You are responsible for return shipping costs.
  4. Once we receive and inspect the returned item, we will process your refund (excluding original shipping costs) within [Number] business days.

Exchanges

To be eligible for an exchange, your item must:

  • Be in its original, unworn, and undamaged condition.
  • Be returned in its original packaging, including any accompanying certificates or documentation.

How to Initiate an Exchange:

  1. Contact us at  [+91 86969 30990] within 3 days of receiving your order, stating your order number and the item you wish to exchange it for.
  2. We will confirm the availability of the exchange item and provide you with exchange instructions.
  3. Carefully package the item and ship it back to us using a trackable and insured shipping method. You are responsible for exchange shipping costs.
  4. Once we receive and inspect the returned item, we will ship the exchange item to you (if available). If the new item is of a lower value, we will refund the difference.

Exceptions

Due to the handcrafted nature of our jewelry, the following items are not eligible for returns or exchanges:

  • Custom-made or personalized jewelry.
  • Items damaged due to misuse or negligence.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [+91 86969 30990] with photos of the damage. We will arrange for a replacement or refund at no cost to you.