FAQ

AK Handcrafts - Frequently Asked Questions (FAQ)

General Questions:

Q: What type of jewelry does AK Handcrafts create?
- A: We specialize in handcrafted jewelry, using a variety of high-quality materials.
Q: Are your pieces truly handcrafted?
- A: Yes! Every piece is handcrafted by Kiran Pathak, ensuring unique and quality designs.
Q: Where are your products made?
- A: Our jewelry is handcrafted in Satna, Madhya Pradesh
Q: Can I request a custom-made piece?
- A: Yes, we do offer custom-made jewelry. Please contact us on +91 86969 30990.

Ordering and Shipping:

Q: How do I place an order?
- A: Simply browse our online store, select the items you wish to purchase, and proceed to checkout.
Q: What payment methods do you accept?
- A: We accept
Q: How long does shipping take?
- A: Orders are typically processed and shipped within 7-8 business days.
Q: How can I track my order?
- A: Once your order has shipped, you will receive a tracking number via email.

Returns and Exchanges:

Q: What is your return and exchange policy?
- A: We accept returns and exchanges within 3 days of receiving your order, provided the items are in their original condition. Please refer to our Returns & Exchanges policy for complete details.
Q: What if my item arrives damaged?
- A: If your item arrives damaged, please contact us immediately with photos of the damage, and we will arrange for a replacement or refund.¹
Q: Are custom orders returnable?
- A: Due to the personalized nature of custom orders, they are generally not eligible for returns or exchanges, unless they arrive damaged or defective.

Jewelry Care:

Q: How do I care for my handcrafted jewelry?
- A: We recommend storing your jewelry in a dry, safe place and avoiding contact with harsh chemicals. Gently clean with a soft cloth.
Q: How should I clean my gemstone jewelry?
- A: Use a soft cloth and mild soap. Avoid harsh chemicals and ultrasonic cleaners.

Contact Information:

Q: How can I contact AK Handcrafts?
- A: You can contact us on +91 86969 30990